Quality Measures

How We Report Patient Survey Ratings

The data reported for Patient Experience come from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), a survey conducted by the Agency for Healthcare Research and Quality (AHRQ). These are random surveys of adult patients who've been discharged from a hospital. The surveys are distributed within 48 hours to 6 weeks of the patient leaving the hospital. We focus on measures regarding the patients' feedback on provider communication, pain management, care transition, and the responsiveness of hospital staff. The data on CompareMaine covers the January 1, 2019 – December 31, 2019 reporting period.

For more information, download the quality data reported on CompareMaine and learn more about HCAHPS.