How We Report Patient Survey Ratings
The Patient Experience star ratings are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey, a Center for Medicare and Medicaid Services (CMS) and Agency for Healthcare Research and Quality (AHRQ) national survey for measuring patients’ perceptions of their hospital experience that is administered to a random sample of adult patients within 48 hours to 6 weeks after discharge from a hospital. The HCAHPS survey collects patient perspectives on care and patient ratings of communication with hospital staff, responsiveness of hospital staff, communication about medicines, discharge information, cleanliness of hospital environment, quietness of hospital environment, and transition of care.
The data on CompareMaine covers the October 1, 2020 – September 30, 2021 reporting period and the star ratings are drawn from CMS’s Medicare Care Compare website and reflect a composite overall rating across all CAHPS survey questions.
For more information, download the quality data reported on CompareMaine and learn more about HCAHPS.