Quality of Care

How We Report Patient Experience Survey Ratings

The patient experience ratings are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey, a Center for Medicare and Medicaid Services (CMS) and Agency for Healthcare Research and Quality (AHRQ) national survey for measuring patients’ perceptions of their hospital experience that is administered to a random sample of adult patients within 48 hours to 6 weeks after discharge from a hospital. The HCAHPS survey collects patient perspectives on care and patient ratings of communication with hospital staff, responsiveness of hospital staff, communication about medicines, discharge information, cleanliness of hospital environment, quietness of hospital environment, and transition of care.

The patient experience data on CompareMaine covers the April 1, 2022 – March 31, 2023 reporting period and the ratings are drawn from CMS’s Medicare Care Compare website and reflect an overall composite rating across all HCAHPS survey questions.

For more information, download the quality data reported on CompareMaine and learn more about HCAHPS.